REFUND & CANCELLATION POLICY
Consumer Protection Act, 2019 | Consumer Protection (E-Commerce) Rules, 2020 | RBI Guidelines
Effective Date : 01 July 2025 , Version : 1.0 , Jurisdiction : India — Pune, Maharashtra

📌 Please Read Before Purchasing:
This policy governs all refund and cancellation requests for memberships, registration fees, and services purchased on www.realcontractors.in. By completing a purchase, you confirm that you have read and agreed to this policy. For any queries, write to refunds@realcontractors.in before initiating a payment.

1. Scope of This Policy 
This policy applies to all monetary transactions on the Real Contractors platform, including:
• Contractor registration and Founding Member fees
• Pro and Elite membership subscription fees
• Lead generation credits or boost purchases
• Builder / Developer listing and premium placement fees
This policy does not govern payments made directly between Contractors and Builders outside the Platform.
 The Company is not liable for such external transactions.


2. Refund Eligibility at a Glance

✅ Pro-Rata Refund ExceptionIf the Company discontinues a Membership plan or materially reduces its features after your purchase, a pro-rata refund will be issued for the unused portion of your subscription, regardless of the refund window.


3. Non-Refundable Situations 
No refund will be issued in the following circumstances:
• The refund request is made after the applicable refund window has expired
• Leads have been accessed, viewed, or downloaded, even if not acted upon
• The Contractor's account was suspended or terminated due to breach of the Contractor Membership Agreement or Terms & Conditions
• The Contractor provides false or misleading information during onboarding
• The refund request is based solely on dissatisfaction with lead quality or volume
• The Contractor decides to no longer operate their business or relocate outside the Platform's service area
• A chargeback is raised with the bank / card issuer without first contacting our refund team — this will be disputed

4. Membership Cancellation
4.1 How to CancelTo cancel your membership and prevent auto-renewal:
• Email: Send a cancellation request to support@realcontractors.in with subject 'Membership Cancellation — [Registered Mobile]'
• Platform Dashboard: Use Account Settings → Membership → Cancel Auto-Renewal (when feature is available)
• WhatsApp: Send 'CANCEL MEMBERSHIP' to our registered WhatsApp Business number

Cancellation requests must be received at least 7 days before your renewal date to stop the next billing cycle.

4.2 Effect of Cancellation
• Your Listing and platform access remain active until the end of the current paid period
• No partial refund is issued for the unused days in the current billing cycle (beyond the 14-day window)
• Your profile data is retained per our Privacy Policy retention schedule
• You may re-subscribe at any time — your profile data will be restored

5. How to Request a Refund 

6. Refund Timelines (Post-Approval) 

⏱ Processing Note Refund timelines above begin from the date of approval by our finance team, not from the date of your request. Bank processing times are outside the Company's control. If a refund is not received within the stated timeline, please write to refunds@realcontractors.in with your Ticket Number and bank statement showing the pending credit.

7. Chargeback Policy 
We encourage all users to contact us directly before raising a chargeback with their bank or card issuer. Premature chargebacks:
• Result in automatic account suspension pending investigation
• May be disputed by the Company with your bank using transaction records, consent logs, and lead access data
• Can delay any legitimate refund you may be entitled toIf you believe a transaction was fraudulent or made in error, write to refunds@realcontractors.in — we resolve such cases within 5 working days.

8. Contact Us 
Sunosys Backend Business Solutions LLP
 Real Contractors | www.realcontractors.in
Refund Requests: refunds@realcontractors.in
 Subject: Refund Request — [Mobile] — [Order ID]
Grievance Officer: grievance@realcontractors.in |
 Response time: 48 hours acknowledgement | 5 working days review | 7–10 working days processing